I WORK IN A LAW FIRM IN WHICH THERE IS A DEFICIENCY IN FOLLOWING UP ON THE INFOR

I WORK IN A LAW FIRM IN WHICH THERE IS A DEFICIENCY IN FOLLOWING UP ON THE INFORMATION OF EACH CLIENT'S CASES. THIS CREATES DELAYS IN SEARCHING FOR INFORMATION ON EACH CLIENT AS WELL AS THEIR PROGRESS AND WORK., IT ALSO CREATES DISCOMFORT IN CUSTOMERS SINCE THEY CANNOT BE GIVEN INFORMATION OR CLARIFIED THEIR DOUBTS REGARDING THEIR PROCESSES AT THE TIME THEY REQUEST IT.. THE PROCESS BEGINS WITH THE RECORDING OF DATA SUCH AS THE CUSTOMER'S NAME, FISCAL FILE OR FOLDER NUMBER, START DATE OF THE PROCESS, STATE OF THE PROCESS AND THE MATTER. ALL THIS IS RECORDED MANUALLY IN A NOTEBOOK. THIS MAKES THE INFORMATION EASY TO FORGET., LOSING OR MISPLACEMENT OF DOCUMENTS AMONG OTHER DOCUMENTS WHICH WOULD CAUSE A DELAY IN CUSTOMER SERVICE. THE SOLUTION I PROPOSE IS TO ENTER THE DATA INTO THIS APPLICATION WITH THE HELP OF EXCEL SO THAT IT CAN BE SAVED EVERY TIME THERE IS A NEW CLIENT AND SEARCH FOR THE INFORMATION EVERY TIME IT IS NECESSARY SINCE IT WOULD BE SAVED ON THE COMPUTER, ALSO CREATE A TABLE IN WHICH ALL THE NECESSARY DATA ABOUT THE CLIENTS AND THEIR PROCESSES ARE RECORDED AND WITH THE HELP OF THE EXCEL VLOOKUP FORMULA, YOU CAN MANAGE THE INFORMATION IN A FASTER AND MORE PRECISE WAY.. CREATE A FLOWCHART TO EXPLAIN THIS PROCESS IN SPANISH