1 Identify the conflict 2 Encourage open communication 3 Practice empathy 4 Look

1 Identify the conflict 2 Encourage open communication 3 Practice empathy 4 Look for common interests 5 Generate solutions 6 Evaluate the solutions 7 Negotiate and reach an agreement 8 Implement the solution 9 Monitor and follow up 10 Evaluate, Document and standardize the methodology Make a poster with these points from the operational area of a company in Spanish