Case *Situation:* Imagine you are the leader of a work team at a technology com

Case *Situation:* Imagine you are the leader of a work team at a technology company. The team is in the middle of a critical project with an imminent deadline. Recently, there has been an increase in conflicts between two key members of the team, Maria and Juan. Maria is frustrated because she believes that Juan is not contributing enough to the project, while Juan feels overwhelmed by the workload and thinks that Maria is being unfair to him. besides, the team in general is stressed due to the pressure to meet the deadline. ### Application of Soft Skills 1. *Effective Communication:* - *active listening:* Programa una reunión con Maria and Juan para escuchar sus perspectivas de manera imparcial. Actively ask questions to understand their concerns and feelings. - *Clarity and Precision:* Clearly state the objective of the project and the expectations of each team member, ensuring everyone is on the same page. 2. *Conflict Resolution:* - *Mediation:* Actúa como mediador en la discusión entre Maria and Juan, helping them find common ground and solutions that can satisfy both parties. - *negotiation:* Facilitate an agreement on how to redistribute tasks fairly to reduce tension and improve collaboration. 3. *empathy:* - *Understanding of Feelings:* Show empathy towards the concerns of both team members. Acknowledge and validate their emotions and challenges, which can help to defuse tensions. - *perspective:* Try to understand the pressures each person is facing, whether it is Juan's workload or Maria's perceived lack of commitment. 4. *teamwork:* - *Collaboration:* Foster an environment of cooperation where all team members help each other to achieve common goals. - *motivation:* Encourage the team to collaborate more closely and support each other, highlighting the i