While the energy sector was growing at a good pace, they also did

While the energy sector was growing at a good pace, they also did, unfortunately, certain difficulties after years in which the provision was entirely in the hands of the State, al igual que se vivía una problemática de inEfficiencys, low coverage, poor quality, minimal investment and low competitiveness. These circumstances made it necessary to define a new course for the regulatory and legal framework, with a view to giving it greater relevance in light of principles such as transparency, Efficiency, financial viability and security, as well as with greater participation of private companies: a structural reform of public utilities. To meet this course, the CREG intervened and proposed the methodology of cost allocation for the distribution of electric energy, the approval of the general tariff formula and the definition of the costs for providing the service. At the end of these events, the rights of users of public utilities for electric energy and fuel gas by physical network were condensed in a legal document, which established the rights and duties of this actor with respect to billing, marketing and, In general, on the service and the relationship between the company and the end consumer.